Check your sound and video
Go through it calmly once, before your session. Nobody else is here — you are talking to yourself, so there is nothing to spoil. It takes about a minute.
You can hear soundnot checked yet
You can be heardnot checked yet
You can be seennot checked yet
1 Can you hear
Choose where the sound should go and press the button. You should hear two short notes.
2 Can you be heard
The bar should move while you speak. Then record a few seconds and listen back — that is exactly how your therapist will hear you.
say something out loud
3 Can you be seen
You should see yourself. While you are here, check that light is not behind you, or your face will be dark.
If something still does not work, write to us before the session rather than during it. We are here and will help you sort it out.